Shipping & Returns
Order Fulfillment
9EPICO merchandise is made to order. This means products are produced after an order is placed rather than being kept in pre-made inventory.
Most orders are typically fulfilled within 2–5 business days. Fulfillment times are estimates and may vary based on the product, order volume, product availability, and other circumstances.
Shipping & Delivery
Shipping times vary depending on the destination, shipping method, and carrier.
Estimated delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs, holidays, or other circumstances outside of our control.
When tracking information is available, it will be provided so you can follow the progress of your shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible. Address changes may be possible before an order ships, but they cannot be guaranteed once fulfillment has begun. Once an order has shipped, Printful cannot change the delivery address.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost Packages
If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We may ask you to confirm your shipping address, review the tracking information, or contact the local carrier before a replacement is issued.
If the shipment is confirmed as lost and qualifies under our fulfillment provider's policy, a replacement may be provided.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please check the delivery location and contact the carrier responsible for final delivery.
Packages marked as successfully delivered by the carrier may not qualify for a free replacement or refund.
Returns & Exchanges
Because 9EPICO merchandise is made to order, we generally do not accept returns or exchanges because of buyer's remorse, a change of mind, or an incorrectly selected size or color.
Please review product descriptions, sizing information, colors, and your order details carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving the product.
Please include your order information, a description of the issue, and clear photographs showing the problem. Qualifying claims may be resolved with a replacement or refund.
Returned Packages
Packages may be returned to the fulfillment facility because of an incorrect or undeliverable address, an unclaimed shipment, customs issues, or other delivery problems.
If a package is returned and you would like it reshipped, additional shipping charges may apply. Returned packages generally must be claimed for reshipment within 30 days after notification of the return.
Before Sending a Return
Please Contact 9EPICO before sending any merchandise back.
Do not send merchandise to a 9EPICO business or contact address unless specifically instructed to do so. Return instructions may vary depending on where your order was fulfilled.
Questions About Your Order
If you have a shipping or merchandise issue, contact us through the Contact Us page on our website. Please include your order number and as much information about the issue as possible.
Last Updated: September 20, 2026