refund policy
Memberships/Subscriptions
Recurring Billing
9EPICO memberships are recurring monthly subscriptions. By purchasing a membership, you authorize us to charge your selected payment method at the price displayed at checkout and on a recurring monthly basis until the membership is canceled.
Your subscription automatically renews each billing period unless canceled before the next scheduled renewal date.
Subscription Refunds
Membership payments are generally non-refundable once a new billing period has begun. This includes situations where a member does not use, watch, or participate in available membership content, livestreams, events, community features, or other benefits during the billing period.
Canceling a membership prevents future renewal charges but does not normally result in a refund for a billing period that has already been paid.
Billing Errors & Duplicate Charges
If you believe you were charged incorrectly, charged more than once, or experienced another billing error, please contact us as soon as possible.
We will review legitimate billing issues and, when appropriate, issue a refund or otherwise correct the charge.
Canceled or Changed Content
9EPICO may occasionally reschedule, modify, replace, or cancel individual livestreams, events, content, or membership features.
If a significant portion of a paid membership offering becomes unavailable due to circumstances within our control, refund requests may be reviewed on a case-by-case basis.
Last Updated: September 20, 2026
Merchandise
Made-to-Order Products
9EPICO merchandise is produced on demand after an order is placed. Because products are made specifically for each order, we generally do not accept returns or exchanges because of buyer’s remorse, a change of mind, or an incorrectly selected size or color. This is consistent with the return framework used by our fulfillment provider, Printful.
Please review product descriptions, available sizing information, colors, and your order details carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
If an item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days after receiving the product.
Printful's current policy uses this 30-day claim period for damaged, misprinted, or defective items.
When contacting us, please provide your order information, a description of the problem, and clear photographs showing the issue. Additional photographs or information may be requested so that we can review the claim with our fulfillment provider.
If the claim is approved, an appropriate resolution may include a replacement or refund.
Wrong Size, Color, or Change of Mind
We generally do not provide refunds or exchanges when a customer orders the wrong size or color, changes their mind after ordering, or otherwise decides they no longer want an item that was correctly produced and delivered. Printful likewise generally does not support returns or exchanges for buyer's remorse or incorrectly selected sizes or colors.
If an item you receive is materially different from what you ordered because of a production or fulfillment error, please contact us so the issue can be reviewed.
Lost Packages
If your order appears to have been lost in transit, please contact us within 30 days after the estimated delivery date. We will review the available tracking information and work with our fulfillment provider to determine the appropriate resolution. Printful currently requires lost-in-transit claims to be submitted no later than 30 days after the estimated delivery date.
Incorrect or Insufficient Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Orders returned because of an incorrect, incomplete, or insufficient address may require additional shipping charges before they can be resent. If tracking shows that an order was delivered to the address entered during checkout, we may not be able to provide a free replacement or refund.
How to Report a Merchandise Problem
If there is a problem with your order, contact 9EPICO through the contact information provided on our website.
Please include your name, order number, a description of the issue, and photographs when applicable. Providing complete information helps us review and resolve the issue as quickly as possible.
Refund Method
Approved refunds will generally be returned to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Last Updated: September 20, 2026